Product & Shipping Terms

Certain products or services may be available exclusively online through this website. Not every product on our website is available at our retail outlets.

Many products we offer are available on a pre-order basis or backorder basis and may not be dispatched to you immediately. Items in stock at our warehouse are shipped within 5 days of your order. Items available for pre-order or backorder may take longer to be shipped. Some items shipped to us from overseas may take several weeks to arrive at our warehouse and are shipped out to you at that time. In the case of pre-order products, these may take a considerable period of time to be shipped given that manufacturers stage releases over a twelve month period. Your pre-order puts you in line to receive the product at the time of release, however does not guarantee that you will receive the product if insufficient stock is available. If a pre-order product becomes sold out prior to you receiving your order then we will refund your order in full.

Pre-order items are dispatched as soon as the product is received by us from the manufacturer or distributor. Backorder items are dispatched as soon as the product is received by us from the manufacturer or distributor.

For some items, such as model railway products, plastic kits, scenery or special products it may take some time for your item to be shipped. We do not guarantee delivery timeframes and you should take this into account when ordering. Also, due to the nature of the Model Railroad and Specialised Hobby business, it is possible that your order for an item may take a substantial amount of time to fill or may be cancelled at any time. In the event your order is cancelled a full refund will be made to the payment method used to place the order.

These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

All orders are final and may not be cancelled or modified once submitted. When your order is received we activate our supply chain for your order and corresponding orders of the products from your order are placed with our suppliers or manufacturers.

If for some reason the product you have ordered is not available, has ceased production or is sold out then we will refund your order automatically.

If you have any questions regarding the status of your order please email or phone us on 1300 429 505.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.